At Turkish Product, your satisfaction is our priority. We want you to enjoy authentic Turkish products with confidence. Below is our clear and customer-friendly returns and warranty policy.
đź›’ Returns Policy
1. Eligibility for Returns
You can return products if:
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The item is unused and in its original condition
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The original packaging and labels are intact
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The return request is made within 14 days of receiving the product
Certain items, such as perishable foods or personalized products, cannot be returned for safety and hygiene reasons.
2. How to Request a Return
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Contact our customer support team via:
📧 suppliers@turkish-product.com
📱 WhatsApp: +90 537 717 58 09 -
Provide your order number and reason for return
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We will provide instructions on how to safely ship your item back
3. Return Shipping
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Customers are generally responsible for return shipping costs unless the item is defective or damaged.
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Please use a trackable shipping method to avoid lost packages.
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Keep your shipping receipt as proof of return.
4. Refunds
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Refunds are processed after we receive and inspect the returned item.
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The refund will be issued to your original payment method.
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Typically, it takes 5–7 business days for the refund to appear in your account.
🛡️ Warranty Policy
1. Product Warranty
Certain products, including handmade ceramics and textiles, come with a manufacturer’s warranty against defects in materials and workmanship.
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Warranty duration varies by product category (usually 30–90 days)
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Proof of purchase is required
2. Warranty Claims
To claim warranty:
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Contact our support team with your order number and product details
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Provide photos or a description of the defect
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We will guide you through repair, replacement, or refund options
3. Limitations
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Normal wear and tear, misuse, or accidental damage are not covered
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Custom-made, personalized, or perishable items are excluded from warranty
đź“ž Need Help?
Our customer support team is happy to guide you through returns, refunds, or warranty claims.